Frequently Asked Questions

Getting started is simple. Schedule online at form.typeform.com/to/DbBkHYwn, download our mobile app at megalaundromat.com/download, or call our customer care team at 301-559-0707. Select your preferences, schedule pickup or drop-off, and we take care of the rest.

All laundry is processed in-house at our ADA-compliant, state-of-the-art Hyattsville, Maryland facility. We never outsource your laundry, ensuring quality control, hygiene, and accountability for every order.

Yes. You may customize detergent type (standard, eco-friendly, or hypoallergenic), water temperature, dryer heat level, and folding preferences. Your instructions are followed for every order, every time.

We clean everyday clothing, towels and linens, comforters and blankets, rugs and washable household textiles. Specialty items such as leather, suede, wedding gowns, and couture garments are handled through professional dry cleaning.

Yes. We offer fragrance-free and hypoallergenic detergents upon request. Simply note your preference when scheduling.

Our trained technicians pre-treat stains using professional-grade, fabric-safe solutions. If a stain does not come out the first time, we will re-clean the item at no additional charge.

Each order is individually tracked and inspected. If an issue occurs, please notify us within 48 hours of delivery. Reimbursement is provided up to fair market value, with a maximum of $500 per order, per our service terms.

Schedule pickup and delivery online at form.typeform.com/to/DbBkHYwn, through our mobile app, or by phone at 301-559-0707. We offer flexible time windows throughout Washington DC, Suburban Maryland, and Northern Virginia.

No. Many customers provide door codes, concierge instructions, or secure drop-off locations. We send text confirmations and status updates for peace of mind.

Minimums vary by distance: 0–5 miles: 25 lbs, 5–10 miles: 35 lbs, 10–15 miles: 45 lbs, 15–20 miles: 55 lbs.

Place laundry in securely tied bags and separate wash & fold, dry cleaning, and special instructions. For bed bug–related items, follow the B.E.A.T.™ preparation guidelines.

Yes. Changes made at least 4 hours before pickup incur no fee. Later changes may include a small routing adjustment fee.

Yes. You will receive real-time updates via text or app notifications from pickup through delivery.

Yes. Drop-off wash & fold has a 15-pound minimum, priced competitively per pound.

Pricing varies by size and material. Typical ranges: Comforters: $17.95 – $39.95. Final pricing is confirmed before processing.

Yes. Same-day drop-off service is available at our Hyattsville facility. Rush options for pickup & delivery may also be available.

We accept major credit and debit cards, secure online payments, and digital wallets (Apple Pay, etc.). No cash is required for pickup & delivery orders.

No. All pricing is transparent and disclosed upfront. Optional services (rush, special handling, delicates) are clearly itemized.

Yes. We offer first-time customer promotions, seasonal offers, loyalty incentives, and volume discounts for commercial clients.

Pickup & delivery: 24–48 hours. Drop-off: Same-day or next-day, depending on volume.

Yes. Rush and priority options are available for urgent needs.

Timing may vary based on order size, item type, and peak demand periods. We proactively communicate any delays.

B.E.A.T.™ (Bed Bug Eradication and Treatment) is our exclusive, high-heat, laundry-based solution designed to eliminate bed bugs, eggs, and larvae. It uses controlled heat exceeding 120°F, sealed handling, and dedicated equipment.

Use heavy-duty construction bags, double-bag all items, and clearly label contents (washable, dry clean, accessories). This prevents cross-contamination.

Laundry is priced per pound, bulky items are priced per piece, and a special handling fee applies. Free assessments are available for accurate quotes.

Yes. The process is chemical-free, fabric-safe, and eco-conscious. It is safe for children, pets, and sensitive households.

No. B.E.A.T.™ orders are processed using isolated workflows, sealed transport, and dedicated machines.

Yes. We serve students at 12 major universities throughout the DMV with convenient pickup & delivery and flexible scheduling.

Yes. Students may choose hypoallergenic detergents, water temperature, and folding preferences.

Yes. Pickup is available from dormitories, apartments, and off-campus housing where permitted.

Yes. We partner with apartment communities and property managers throughout DC, Maryland, and Northern Virginia.

Yes. We provide scheduled routes, dedicated accounts, and volume-based pricing.

Yes. We can support resident-paid or master-billed arrangements.

Yes. We serve hotels, extended-stay properties, and short-term rentals.

Yes. We process high-volume linens with strict hygiene controls and reliable turnaround times.

Yes. Emergency and overflow laundry services are available upon request.

Yes. We serve medical offices, embassies, universities, government contractors, and professional organizations.

Custom quotes are typically provided within 24 hours.

We use high-temperature sanitization, dedicated equipment per order, and routine facility inspections.

Yes. We prioritize energy-efficient machines, water conservation, and eco-safe detergents.

Our Hyattsville location offers free parking, high-speed Wi-Fi, EV charging, self-service car wash, and comfortable waiting areas.

We proudly serve all areas of Washington, DC, Suburban Maryland, and Northern Virginia. Pickup & delivery is available up to 40 miles from Hyattsville.